Social Work Assistant

Job Detail

Position Title Social Work Assistant Role Purpose To support Care & Counselling Unit in their areas of responsibilities such as case management, administrative duties and support groups. Expanded Job Description: Social Work Assistant Unit: Care & Counselling Location: Thye Hua Kwan Hospital Key Responsibilities 1. Case Management Support • Assist medial social workers in coordinating straightforward care plans and follow- ups. • Gathering relevant psychosocial information. • Understanding and explaining long term care schemes available to patients and caregivers. • Conducting home visits when necessary. • Liaise with patients, families, and community partners to facilitate referrals and services. 2. Administrative Duties • Manage and ensure proper documentation of case notes and other related documents. • Reception duties and attend to walk-ins and appointments. • Prepare materials for programmes and activities. • Maintain confidentiality and compliance with hospital protocols. 3. Support Group Facilitation • Assist in preparation of sessions. • Help set up venues, prepare resources, and provide logistical support. Who You’ll Work With Medical Social Workers Multidisciplinary team – Doctors, Nurses, Allied Health Professionals Community Partners Ideal Candidate Profile Qualifications: -Diploma in Social Work, Psychology, Health Services Management, Gerontology, or related field -WSQ Diploma in Social Services Strong interpersonal, communication and writing skills. Empathetic, organized, and comfortable working in emotionally sensitive environments. Proficient in MS office. Growth Opportunities Exposure to multidisciplinary care teams. Supervision and mentorship from experienced Medical Social Workers. Pathways to further training or progression into Medical Social Work roles. Comprehensive Skill Set for Social Work Assistant Social Work Assistants play a crucial role in supporting patients and families through emotionally challenging times. Their effectiveness depends on a diverse set of skills that span interpersonal, technical, and ethical domains. Below is a detailed overview of the essential skill categories and their significance: 1. Soft Skills Soft skills are vital for building trust and fostering meaningful connections with patients and their families. These include: Empathy and active listening Emotional intelligence Communication and rapport-building Cultural sensitivity These skills enable meaningful engagement during vulnerable moments, helping patients feel understood and supported. 2. Hard Skills Hard skills ensure that Social Work Assistants can manage administrative tasks efficiently and maintain accurate records. Key competencies include: Documentation and case note writing Administrative coordination Basic data entry and form handling Support group logistics These skills contribute to operational efficiency and the smooth delivery of care services. 3. Transferable Skills Transferable skills allow Social Work Assistants to adapt across various settings, including healthcare, social services, and community work. Important skills in this category are: Time management Conflict resolution Team collaboration Customer service mindset These abilities enhance flexibility and effectiveness in multidisciplinary environments. 4. Knowledge-Based Skills A solid foundation in relevant knowledge areas supports informed and ethical decision-making. These include: Basic understanding of psychosocial care Familiarity with healthcare or social service systems Awareness of patient confidentiality and ethics Knowledge of referral pathways and community resources These skills ensure appropriate care coordination and uphold professional standards. 5. Personal Attributes Personal qualities shape how Social Work Assistants approach their work and interact with others. Key attributes include: Compassionate and patient-centred Resilient in emotionally demanding situations Growth-oriented and reflective Committed to dignity and inclusion These traits align with THK Hospital’s values and its culture of holistic healing.