| Company Name | O'Connor's Singapore Pte Ltd |
|---|---|
| Company UEN | 196500319Z |
The purpose of the role is to supervise a small technical support team to service and repair the Division’s products and assist on pre- and post-installation activities. Key Responsibilities: • Supervise the Technical Support team to respond promptly to service and fault calls in accordance to SLA • Plan and organise the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products and its timely execution in accordance to SLA • Plan the work schedule of the Technical Support team • Advise end-users and customer of potential problems and follow up on them • Interact with end-users and customers to understand the problems they face in using the company’s products and feedback to the Technical Support team and/or supplier for resolution • Ensure proper inventory control and timely procurement of equipment spares • Assist in the proper installation, testing and commissioning, and smooth operation of the Division’s product at customer’s site
• Understanding and knowledge of the Singapore healthcare and/or inspection security sectors and their operating environment • Skills in trouble shooting technical problems related to the company’s products • Skills in relating to and servicing the end-users with a win-win mind set • Skills in negotiation with end-users on non-critical product maintenance requirements • Skills in preparation and use of training materials to train and upgrade skills of Technical Support team members • Certification in Basic Ionising Radiation Safety (General) Course, if applicable • Strong technical knowledge with and certification on in-house products • Able to deal with routine tasks and perform tasks with some level of complexity. • Take decisions for own tasks in defined degree of freedom. • Able to solve problems in most cases and within guidelines. • Works independently within guidelines, defined procedures and direction. • Diploma or equivalent in Biomedical, Security Technology and other related studies • Minimum 5 years’ experience with at least 2 years of supervisory experience in related industry • Comfortable with working at Changi Airport
| Job Title | CAG X-Ray Technical Support Supervisor (2 years renewable contract) |
|---|---|
| Salary | SGD3,000.00 - 4,000.00 |
| Employment Type | Full Time |
| Working Experience | 5 Years |