Guest Services Executive/ Duty Manager

Job Detail

Responsible for ongoing communication of pertinence using the logbook provided to other shifts. To check-in/ out guests while ensuring that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner. To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly. To ensure that you as a Guest Services Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution. To maintain and be aware of the importance of guest recognition. To train and develop new agents and interns in front office operations