Home Care Services Manager

Job Detail

- Report directly to the Head of Home Care. - In charge of the delivery of all home care services. - Lead a team of leads plus executives and work together with medical social workers in service delivery of home care services. - Train and guide new members onboard to the team. - Ensure client inquiries are promptly responded to on services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing. - Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner. - Checking and ensuring accuracy in scheduling staff and clients for the respective services. - Responsible for making sure prompt and accurate documentation required for all services including filing. - Responsible for oversight on case resolution to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner. - Ensure prompt issuing of invoices and accuracy in collection of payables. - Ensure all organization requirements and SOPs are adhered to. - Participate and represent on behalf of the company’s services with confidence. - Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words. - Work closely with other departments to ensure appropriate sited care and efficient service delivery. - Any other duties assigned.