Home Care Service Team Lead

Job Detail

- Report directly to the Home Care Services Manager and Senior Medical Social Worker. - Lead a small team of executives in service delivery of assigned home care service(s). - Assist to answer client inquiries on all Home Care services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing. - Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner. - Ensure accuracy in scheduling staff and clients for the respective services. - Ensure prompt and accurate documentation for all applications and processes from start to finish including filing. - Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner. - Ensure prompt issuing of invoices and accuracy in collection of payables. - Ensure all organization requirements and SOPs are adhered to. - Participate and represent on behalf of the company’s services with confidence. - Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words. - Any other duties assigned.