| Company Name | Agape Plus Pte Ltd |
|---|---|
| Company UEN | 202204561C |
• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc. • Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance. • Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved. • Enter details of all the interactions accurately in the designated interaction management system. • Maintain good soft skills throughout their interactions with Ptcp or MoP. • Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.
• Good communication skills in English • Proficiency in other languages/dialects may be required depending on programme requirements • Proficient in Microsoft Office applications • Ability to handle difficult interactions in a professional manner • Possess N levels / O levels / NITEC / Higher NITEC / A Level / Diploma / Degree • At least 2 years of relevant working experience in contact centre, customer support and customer service functions
| Job Title | Customer Service Officer (Contact Centre) |
|---|---|
| Salary | SGD2,000.00 - 2,600.00 |
| Employment Type | Full Time |
| Working Experience | 0 Years |