| Company Name | AAPC Singapore Pte. Ltd |
|---|---|
| Company UEN | 199704951Z |
Supervise lounge operations during the shift, ensuring a seamless guest experience. Act as the point of contact for guest concerns and feedback. Coordinate with various teams within the lounge to maintain service standards. Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed. Ensure compliance with airport regulations, safety protocols and hygiene standards. Support staff performance by providing guidance, coaching and on-the-spot training. Handle incidents, emergencies and irregular operations professionally and efficiently. Prepare shift reports and communicate key updates to the Manager and relevant departments. Assist with staff scheduling, inventory checks, and operational planning as required.
Experience in hospitality or airline lounge operations, preferably in a supervisory or managerial role. Strong leadership, communication and problem-solving skills. Excellent customer service orientation and ability to manage diverse teams. Familiarity with airport protocols, safety standards and guest service systems. Ability to remain calm and professional under pressure. Flexibility to work shifts, weekends, and public holidays. WSQ Food Hygiene certificate required for this role. Working hours: Rotational shift for AM and PM
| Job Title | Duty Manager |
|---|---|
| Salary | SGD5,000.00 - 5,000.00 |
| Employment Type | Full Time |
| Working Experience | 3 Years |