Assistant Banquet Operations Manager/ Executive

Job Detail

Banquet Operations • Take charge of banquet event operation • Conduct departmental daily briefings to ensure that all pertinent information is well received by team members. • Attend pre-function meeting with Event Organisers, disseminate information and changes to colleagues and relevant departments. • Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log • Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received • Ensure that team members with direct guest contact possess good product knowledge • Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations • Check and ensure that all operating supplies are well stocked and sufficient to run operation • Plan the manning allocation/work assignment per Banquet event • Implement appropriate and effective measures to keep costs and expenses within budget • Supervise the maintenance of service standards during banquet service operations • Engage and obtain guests’ feedback during operations to ensure satisfaction • Handle guests’ complaints and comments tactfully and efficiently Team Management • Interview, select and recruit Banquet employees • Ensure that new hire induction and required trainings are completed within three months of employment • Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards • Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required • Maintain department communication logbook and update notice board.