Assistant Outlet Manager

Job Detail

Business Performance • Plan for outlet budget and review forecast on revenue and expenditure on monthly basic • Analyse and submit month-end reports and identify deviation from business plan goals • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet • Plan, implement and measure profit enhancement programmes by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion • Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget Outlet Operations • Conduct departmental daily briefings to ensure that all pertinent information is well received by team members • Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards • Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service • Handle guests’ complaints and comments tactfully and efficiently • Handle all administration work pertaining to cashier/bar operation requirement and company’s policies • Maintain department communication logbook and updated notice board • Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests • Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features • Perform proper handover and communication to the next shift Team Management • Conduct performance review with the team • Constantly monitor team members’ appearance, attitude and degree of professionalism • Develop, conduct maintain all staff training programmes for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service