Customer Service Representative

Job Detail

Manage the entire order process by receiving, checking, and processing customer orders on SAP, and follow up on missing or incorrect data with customers or internal departments. Handle requests for order changes related to expedites, pull-in/push-out, and adjustments in order quantities as per customer terms and Molex Financial policy guidelines. Monitor customer order backlogs and proactively engage in expedites to meet Customer Required Dates (CRD), informing customers of any delivery schedule changes. Analyze forecast demand versus actual orders for scheduling agreements, providing feedback to customers and coordinating with Supply Chain, Sales, and customers on necessary actions. Coordinate special shipping arrangements with manufacturing locations, freight companies, and warehouses, managing premium freight and drop shipments. Process customer complaints in the SAP system, coordinating corrective actions and providing resolutions such as 8D reports and credit notes. Manage distribution scrap allowances per contractual agreements and within company guidelines.