Waiter/Waitress (Din Tai Fung)

Job Detail

Customer Service Greet and welcome guests promptly upon arrival; escort them to their seats courteously. Provide a courteous, professional, and attentive dining experience to all customers. Take accurate food and beverage orders and serve them efficiently. Monitor food and beverage quality before serving to ensure it meets standards. Stay updated on menu changes or service expectations. Dining Area Management Ensure the designated service area runs smoothly throughout the shift. Replenish cutlery, napkins, and other tableware as needed during service. Confirm that each table has proper settings and required condiments before customer seating. Reset and clean tables after use, including clearing soiled dishes and sanitising surfaces. Standards & Procedures Adhere strictly to the company’s Standard Operating Procedures (SOPs) for service, hygiene, and safety. Proactively suggest process or service improvements to supervisors. Maintain professional grooming, cleanliness, and a high level of personal hygiene. Uphold consistent, best-in-class service and hygiene standards at all times. Additional Responsibilities Perform any other related tasks, duties, or assignments as directed by the supervisor or management.