Junior Captain/Captain (Din Tai Fung)

Job Detail

Customer Service & Dining Experience Greet and welcome guests courteously; escort them to their seats and ensure a pleasant first impression Take and serve accurate food and beverage orders while maintaining high service standards Upsell food and beverage items to maximize sales and enhance customer experience Clear and remove soiled dishes promptly and reset tables efficiently for the next guests Ensure tables are consistently set with correct cutlery, crockery, and condiments Area & Team Supervision Oversee the smooth running of the assigned service area, including manpower allocation, cleanliness, and sales tracking Lead and guide the service team to uphold standards in presentation, supervision, and food and beverage control Ensure the dining area is properly set up with all necessary food and non-food items before service Replenish dining essentials (cutlery, crockery, condiments) as and when required Operational Excellence Maintain consistent, best-in-class service standards and comply with hygiene and safety regulations Ensure team members adhere to grooming standards and exhibit a professional work attitude Attend and participate in all pre-service briefings and roll calls for operational updates Operate the POS system for order entry and cashiering, and ensure accuracy in all transactions Other Responsibilities Undertake any additional tasks or assignments as directed by the supervisor or manager to support operational needs