Service Crew (BreadTalk/Wu Pao Chun)

Job Detail

General Responsibilities Maintain a thorough understanding of all products offered in the outlet, including product characteristics and preparation. Perform floss topping and other product finishing duties in strict accordance with established Standard Operation Procedure (SOPs). Deliver excellent customer service by projecting a friendly, approachable, and professional demeanor at all times. Maintain cleanliness and organisation of the outlet, including display counters, customer trays, tongs, and the general lobby area. Handle customer enquiries and requests with professionalism and follow up where necessary. Manage cake bookings and coordinate orders, packaging, and delivery schedules to ensure timely fulfilment and customer satisfaction. Lobby & Front-of-House Duties Dispense baked products promptly and neatly from the back kitchen to the retail display or upon customer request. Assist customers with product-related enquiries, pricing, ongoing promotions, and recommendations. Engage in upselling and suggestive selling techniques to enhance customer satisfaction and drive sales. Be well-versed in all product names and ingredients to provide accurate information to customers, including allergy-related queries. Cashiering Responsibilities Efficiently manage customer transactions during peak and non-peak hours with accuracy and professionalism. Operate the POS (Point-of-Sale) system confidently, including functions such as purchases, returns, cancellations, voids, discounts, and promotional redemptions. Ensure all transactions are recorded accurately and in accordance with company SOPs. Perform daily POS opening and closing procedures independently, ensuring compliance with cash handling protocols. Accurately prepare and manage cash deposits at the end of each shift. Pack bakery items for customers in accordance with company packaging standards.