Senior Service Crew (BreadTalk/Wu Pao Chun)

Job Detail

General Responsibilities Maintain a clean, tidy, and hygienic workstation and overall kitchen environment at all times Use appropriate tools and equipment for designated purposes (eg colour-coded cloths, proper knives, etc) Maintain a thorough understanding of all products offered in the outlet, including product characteristics and preparation Be able to independently set up workstations and perform assigned roles without supervision Perform quality checks and reject any products that do not meet the required standards Dispense and arrange products neatly for customer display and service Uphold a friendly and positive image while engaging with customers Ensure overall cleanliness of the outlet and product display areas Clean and sanitise trays, tongs, and related service utensils regularly Handle customer enquiries and requests professionally and promptly Manage cake bookings and customer orders efficiently Coordinate cake preparation, packaging, and deliveries according to schedule and customer specifications Kitchen Duties Prepare toppings for various bread and Danish items according to Standard Operating Procedures (SOP) Apply Euro bun toppings where applicable (depending on outlet) Prepare required ingredients and fillings for all types of bread products Learn and be familiar with all product types and their respective ingredients Carry out dispensing duties by displaying freshly baked products in an organised and timely manner Cashiering Responsibilities Support product promotions and assist customers in understanding ongoing offers Perform suggestive selling and actively upsell products to enhance customer experience and sales performance Maintain a cash handling accuracy rate of at least 995% across all transactions Be able to accurately name all products and describe their ingredients to customers confidently