CFMS Controller

Job Detail

SUMMARY: Responsible for ensuring the safe, punctual and cost-effective delivery of services by managing the flow of bus captains and vehicles along the route. Liaising with Bus Captains, Interchange Supervisors, Depot Supervisors and maintenance personnel to resolve issues and restore service levels. To ensure that the highest levels of service are provided to ensure a customer centric approach is taken when dealing with service irregularities. PRINCIPAL RESPONSIBILITIES AND AUTHORITIES: - Monitoring and controlling services to ensure punctuality, or service headways are maintained; - Communicate with bus captains and Interchange Supervisors to enable them to effectively deliver a reliable and safe service to the customer; - Communicating in a polite, professional and courteous manner at all times to employees and external parties; - Manage on-road issues that potentially impact on service deliver; - Maintain a close working relationship with response agencies such as fire and police; - Responsible for reporting on punctuality concerns in relation to service issues; - Continually liaise with supervisors, particularly the Interchange Supervisors and Depot Supervisors to ensure that services operate in accordance with timetabled instructions; - Ensuring that the first and last services on all routes run to the scheduled timetable; - Deal with Major Incidents and Security Issues in accordance with the respective procedures; - Responsible for building a strong working relationship with the maintenance team to ensure effective change overs in relation to vehicle breakdowns; - Undertake any additional duties as requested by the CFMS Manager, and - Undertake any training and development activities as requested by the CFMS Manager.