Associate Manager, QC

Job Detail

In this role, you will be accountable for day-to-day performance of team/s safety, quality, delivery, cost and productivity. You will manage teams of QC Technicians and Team Leads in the execution of QC processes, schedule, and personnel management to ensure a smooth workflow and compliance with operational activities. Additionally, you will promote a better-quality mindset through inter-departmental collaborations. Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support Work In Progress (WIP) controls within team/s. Ensure proper product release and rework activities per procedures to support delivery requirements. Lead product characteristics trend monitoring with effective escalation and follow-ups. Demonstrate leadership, teamwork, and problem-solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation. Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees. Manage and resolve QC employee's relation issues and disputes. Manage onboarding activities for new QC employees for training and qualification. Manage ongoing activities for existing QC employees for training and requalification. Identify future training needs and enhance QC employees career opportunities. Responsible to review SOI revisions to enhance improvements for better workflow. Manage Deviation/Out-of-Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification. Accountable for on time operational updates for Tier 1, Tier 2, Tier 2.5 & Tier 3 of the LDMS system. Attend Tier 2, Tier 2.5 as QC representative, and facilitate Tier 1 (Shift Start Up) within QC. Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees. Manage non-routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non-routine testings, non-conformance reports, etc). Other duties as assigned by superior.