Bus Captain

Job Detail

SUMMARY: Every passenger enjoys a smooth and pleasant journey. That is why our Bus Captains are the core of what we do at Tower Transit Singapore. Our Bus Captains bring our passengers safely to their destination, all this whilst ensuring that proper bus fares are collected. They are professionals who work with pride and keep Singapore moving. PRINCIPAL RESPONSIBILITIES AND AUTHORITIES: - Safe operation of the bus; - Drive to the public timetable, not running early or late, unless driving conditions and safety considerations impact journey times; - Communicate with the Operations Control Centre for instructions when there is a potential timing impact to journey times; - Ensure the bus destination is correct for the journey being undertaken; - Comply with bus ticketing procedures and ensure the correct operation of the bus; - Ensure proper payment of bus fares; - Provide a high standard of customer service at all times, positively influencing the customer experience; - Assist passengers with information regarding journey options or factors that may influence their journey; - Act in a friendly and professional manner to customers, other employees and members of the public; - Be on the alert for anti-social behaviour or activities that may pose a risk to the security and safety of customers, employees and members of the public; - Ensure adherence to company safety policies and procedures at all times, whilst in service and moving within the bus depot and interchanges. This includes (but is not limited to) observing speed limits, wearing a high visibility safety vest and completing a pre-service vehicle check before taking a bus into service; - Ensure health, safety, security, welfare, environmental and fire safety arrangements policies and procedures are strictly adhered to; - Report all accidents and incidents using the Company’s reporting procedures; and - Comply with the rules governing driving hours and rest periods for bus captains and advise operations supervisors of any potential conflict with abiding by the respective legislation and EBA obligations.