| Company Name | Singapore Telecommunications Ltd |
|---|---|
| Company UEN | 199201624D |
Perform installation and maintenance support for Singtel’s high-value segment customers and related products, ensuring excellent field service experience. Deliver on-site support for Singtel’s domestic copper and fibre transmission networks and services, including but not limited to ISDN, Ethernet, GPON, MetroEthernet, Gigawave, and Wi-Fi. Ensure service excellence by meeting Service Level Agreement (SLA) targets for service delivery and restoration in alignment with product guidelines and customer contracts. Adhere strictly to workplace safety procedures in compliance with the Work Health and Safety Act (WHSA), and use appropriate safety equipment to carry out tasks safely and efficiently. Follow operational procedures, including obtaining customer sign-off on the Service Report Form (SRF) upon job completion. Operate effectively in various environments such as restricted sites (e.g., military zones), hospitals, data centres, commercial buildings, and HDB MDF rooms. Collaborate with internal stakeholders (e.g., GOSA, TAC, support teams) and customers to complete assigned tasks efficiently and within stipulated timelines. Provide timely and accurate updates in delivery workflow and ticketing systems for work orders, fault resolution, and routine maintenance.
Diploma in Computer, IT, Engineer or Customer Service. Additional technical certifications are a plus. Proven experience as a Field Engineer or in a similar technical support role, preferably within the home/office networking, telecommunications, or green technology sectors. Strong technical knowledge in data communications (wired and wireless), internet security, and home automation systems. Excellent communication skills, with the ability to convey complex technical information to non-technical users clearly and effectively. Passion for delivering excellent customer service, with strong customer engagement and handling abilities. Proficient in English; bilingual abilities are an added advantage. Self-motivated, able to work independently with minimal supervision, and maintain performance under pressure. Strong problem-solving skills and sound decision-making abilities. Adaptable to various work environments and customer requirements, with a collaborative mindset to work well in team settings.
| Job Title | Associate Engineer (Field Engineer) |
|---|---|
| Salary | SGD0.00 - 0.00 |
| Employment Type | Full Time |
| Working Experience | 0 Years |