| Company Name | DXC Technology Services Singapore Pte Ltd |
|---|---|
| Company UEN | 198502064H |
• Answer contacts promptly and professionally • Log/Validate all contacts Call Handling Database • Resolve a high percentage of customer problems using the relevant tools and systems • Manage end to end all calls logged, providing regular updates to customers on call status • Complete follow-on actions as appropriate • Invoke Escalation Procedures within defined time frames • Adhere to account Policies & Procedures • Work to achieve individual and team goals • Protect confidential and sensitive information and materials • Observe strict compliance to licensing, copyright and trademark legislation • Accomplish other duties as required • Adhere to all DXC Policies & Procedures – Including Security and SOBC
• Ability to communicate at all levels, both technically and non-technically • Professional & confident • Good time management skills • Excellent communication (written and oral) and listening skills • Ability to perform well as part of a team under direct supervision • Strong customer focus with prior experience in a customer service role • Strong interpersonal skills • Analytical and diagnostic skills • Desire to work in a rapidly changing environment • Demonstrated ability to prioritize tasks and work under pressure • Demonstrated ability to actively participate and work within a team • Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes • Ability to comprehend and uphold DXC Policies and Procedures • Adherence to 24 X 7 roster
| Job Title | Servicedesk Agent |
|---|---|
| Salary | SGD2,000.00 - 2,600.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |