Assistant Station Manager

Job Detail

• Man or drive the passenger vehicle according to duty roster plan and when assigned by supervisors. • Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC). • Conducting security patrol in the train and reporting faults and abnormalities discovered to OCC. • Handle and process transactions for passenger (e.g. problem cards, upgrades). • Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area). • Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc). • Assists Station Manager (SM) to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc). • Ensure the opening and closing of the station according to the appropriate timetable. • Handles all train and station incidents and emergencies (e.g. accident, assault and train related fault/alarm etc). • Be part of Company Emergency Response Team where one is expected to undergo CERT course • Responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.