NEL Assistant Station Manager

Job Detail

"Assist the duty Station Manager in the efficient and effective operation of the station and in the delivery of a quality customer service. Handle all problems and matters that may arise in the day-to-day station and train operations. This includes monitoring passenger flow and exercising appropriate crowd control actions. Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations. Assist the duty Station Manager in handling incidents. Ensure the protection of revenue at station, handle all passenger ticketing issues and prepare the required forms related to AFC System. Man the Passenger Service Centre and manage access to the station during Traffic & non-Traffic hour Assist the Station Manager to conduct local and on-the-job training to trainee(s). Manually set routes locally on site, when required in the most safe, efficient and effective manner in accordance with the relevant work instructions and procedures. Conducts security patrol regularly and work closely with the Transit Guards on matters of security. Drive and man the Passengers Trains. Perform the duties of Emergency Train Operator in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures. Perform any other duties as directed by his/her superior(s)."