Patient Information Associate (Office Hour)

Job Detail

Job Description: Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service. Job Responsibilities: Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports Performs other duties assigned by supervisor