Customer Success Associate

Job Detail

As a Customer Success Associate, you’ll be the point-person responsible for a portfolio of our SME customers. Onboard customers and demonstrate our key value propositions Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product. Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platform. Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product. Use your deep SleekFlow product knowledge to onboard and lead new enterprise customers to value. Simultaneously manage multiple customers who are at different points on the customer lifecycle. Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiency. Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights. Build fundamental strategy and structure for upselling and retaining customers. Look for upselling opportunities based on customers' needs.