Service Management Manager

Job Detail

Managing and supporting ITIL/ITSM processes and procedures Support the team members and clients throughout the ITSM processes Generating reports in a periodic and ad-hoc basis Supporting the Service Delivery Manager on the ITSM processes/procedures availability and performance are met In addition, ensure that the project is delivered on time, to budget and required quality standard based on the SL To build and maintain relationships with stakeholders and team To manage and allocate resources in an efficient manner