Airbus Avionics Customer & Product Support Leader APAC

Job Detail

You will be reporting functionally to the Airbus Avionics & Simulation Customer Support & Services department (1YYRE) in Toulouse. Airbus Avionics is a Chamber of Reference for Avionics Equipments which designs, develops, manufactures and supports a wide panel of strategic products (Flight Control Computers, Flight Warning Computers, Air Traffic System, Radome...) on all Airbus Aircraft Programs & on ATR. With the objective to increase customers' proximity, Airbus Avionics has set up facilities in Singapore, offering regional Customer Support, spares and repair capabilities in APAC and China to all customers in the Asia-Pacific-China region from Singapore. You will be co-located with Airbus Customer Services Asia Pacific. Your role will be twofold: The first one as an Avionics Product Leader, you will be accountable for one or several Product family to: Be accountable for analyzing products behavior and monitor products reliability (for dedicated Customers and worldwide) and launch any related technical actions aiming to improve Airlines Operations and performances (redesign , retrofit, …) Drive the technical relationship with Airlines, all over the World, on their Operations for the given Product family, following the reliability of the Product, improvement actions, support to technical queries Closely collaborate with colleagues from the 1YYRE team in Central, participating in regular meetings (Staff meeting, Operational status, Product Review Board...) In close interaction with the Design office, Customer Services functions (1S, S) and your commercial counterpart in 1YYR, participate to multi-functional activities aiming to improve Products performances and Customers operations, for current and new Part Numbers The second one as a engineering support focal point for the Region, and as such you will notably Technically interface with Customers (Airlines/MROs...) and be accountable for ensuring them a high level of technical support and services. Closely collaborate with colleagues from Airbus Avionics Customer Services commercial team and the Customer Order Desk having a collective objective to ensure Customers’ Satisfaction. Support the preparation of customer visits (for dedicated strategic Customers) Participate in some Airlines visits in collaboration with the Key Account Manager (KAM), physically or remotely in such visits on technical topics. Interact regularly with our customers, partners and repair stations in APAC / China to bring your technical expertise. Contribute to Transformation and Continuous improvement projects including Digitalization. This is a great opportunity to have full visibility and understanding on design, manufacturing and customer support. Secondary Responsibilities: Lead and provide training sessions on the products to Airlines for Product as needed Contribute to Transformation and Continuous improvement projects including Digitalization. Back up team members when they are on leave or unable to perform the tasks on top of the daily tasks and operations Capitalize process into written procedure to secure the team knowledge Others: Adhesion to Airbus level strategy and values Frequent (daily / weekly) interface with internal (Airbus Avionics, FHS, Satair) and external stakeholders (Customers, Repair stations) This role may involve regular business trips worldwide (especially APAC / China) and as such you must be able to travel accordingly. You will also have a strong link with headquarters and colleagues in France (Toulouse), which might require some working hours’ flexibility from time to time.