| Company Name | DXC Technology Services Singapore Pte Ltd |
|---|---|
| Company UEN | 198502064H |
Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following: Knowing and understanding the issue Investigate and perform analysis to determine root cause(s) Provide corrective and preventive solution If required, escalate case to L3 or technical support for further investigations Ensure successful and timely completion of application batch jobs Propose improvements to address recurring issues and Close monitoring gaps Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments Identify opportunities for automation to minimize manual task Provides after office hours standby duty support Ad-hoc activation to be onsite for urgent production issues There may also be occasions whereby support duties are required outside of working hours /public holidays for a short-term basis upon clients’ requests
Minimum Diploma in IT related discipline 1 year or more working experience in IT industry Basic knowledge of Java programming and has some hands-on coding experience, Possess SQL knowledge and able to construct basic SQL queries Able to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware Ability to work effectively both independently & within a team Good communication skills for interaction with both internal and external stakeholders of all levels(Internal teams, clients, external / other 3rd party vendors and management) Experience with writing scripts for automation will be an advantage Experience working with IT ticketing systems will be an advantage Strong problem investigation and solving skills Has an analytical mindset and able to understand business and functional concepts Proactive and self-driven and able to work under pressure with a high sense of urgency Must be a Singaporean citizen due to G50 security clearance requirements by the client
| Job Title | L2 Application Support |
|---|---|
| Salary | SGD4,200.00 - 5,700.00 |
| Employment Type | Full Time |
| Working Experience | 1 Years |