Customer Service Specialist

Job Detail

To handle order confirmation and liaise on urgent shipments. Review order deviations to optimize customer order confirmations. Set up allocation bucket provided by PM in the SAP system when demand exceeds capacity. Analyze demand situations and steer product line planning. Analyze and prepare a three-month rolling forecast for raw material preparation. Ensure timely loading for FE wafers, structured panels, and BE per capacity. Follow up on production loadings (FE, structured panels, BE) to ensure parts are put to stock in a timely manner. Liaise with production on critical parts pull-in or push-out. Meet inventory targets and manage obsolete or slow-moving stock. Ensure optimum stock levels in the factory, such as wafers and structured panels. Maintain master data and ensure data quality in SAP. Assist the team per the Quality Quarantine procedure to block out the affected bad lots before shipment.