Engineer, Applications Support

Job Detail

Diagnose and troubleshoot application issues reported by end-users or detected through monitoring tools Provide timely and effective resolution to application problems, escalating issues when necessary Manage and resolve application-related incidents and problems, ensuring root causes are identified and addressed Maintain an incident log and provide regular updates to stakeholders on the status of issues Work with development teams to deploy new versions of applications and implement changes Test and validate updates before deployment to ensure minimal disruption to users Assist end-users with application-related queries and provide technical support Conduct training sessions for users on new features or changes to applications Develop user guides and support documentation to assist end-users Manage application configurations, including settings, permissions, and access controls Ensure that application configurations are documented and maintained in line with organizational standards Work closely with developers, system administrators, and other IT teams to resolve application issues Communicate effectively with stakeholders, providing regular updates on application status and issues Participate in project meetings to provide input on application support requirements Identify areas for improvement in application performance and user experience Propose and implement solutions to enhance application efficiency and reliability