F&B Host/Hostess (Crossroads Cafe)

Job Detail

- Greet and seat guests as per SOP. - Handle all guests’ enquiries and follow up accordingly. - Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly. - Responsible for guests’ check control. - To be aware of all Marriott Guests Incentive Programmes and ensure that the billing is carried our correctly. - Maintain and upkeep the hostess stand. - Maintain adequate supplies of clean and tidy menus. - Maintain excellent inter-departmental relations and share latest restaurant’s information with all departments concerned. - Monitor the needs and special requirements of regular guests. - To be fully aware and have knowledge of the restaurant’s menus, prices and other operation details at all times. - Maintain guests’ mailing list for the Restaurant and main key outlets database. - To actively solicit for new guests in consultation with the Sales & Marketing team. - Participate actively in all F&B promotions, maintain updated details and information through constant communication with parties concerned. - Follow the Hotel’s established telephone etiquette. - Attend daily restaurant briefing sessions. - Work closely with the Sales and Marketing Department, all F&B outlets in the Restaurant’s promotion effort through the use of flyers, direct marketing and mailing list. - Comply with the Hotel’s grooming and hygiene standards at all times. - Assist to ensure a safe working environment and prepare repair orders when necessary. Assist to train and supervise other associates in the restaurant. - Use Total Quality Management process as a way of improving standards and service for out guests and all internal customers. Cash/Bank Handling: - Process all payment methods in accordance with Accounting procedures and policies. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. - Transport bank to/from assigned workstation, following security procedures. - Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. - To ensure and follow established procedures and compliance as per LSOP guidelines. - Any other duties as may be assigned from time to time.