Call Centre Executive

Job Detail

Key Responsibilities • Answer inbound calls promptly and professionally. • Provide accurate information about resort services, facilities, local attractions, reservations, dining options, and special events. • Log guest requests (e.g., housekeeping, maintenance, in-room dining) and coordinate with relevant departments for timely follow-up. • Assist with room reservations, restaurant bookings, spa appointments, and transportation arrangements as needed. • Handle minor complaints or concerns with empathy and escalate issues when appropriate to ensure guest satisfaction. • Maintain detailed logs of calls, requests, and resolutions using property management systems. • Liaise closely with Front Office, Housekeeping, Concierge, and other departments to ensure seamless guest service. Uphold guest privacy and handle sensitive information with care and professionalism.