Hotel Duty Manager

Job Detail

The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department. Key Responsibilities: Supervise Guest Service Agent, Communications Officers, Cashiers and Bellman to ensue smooth running of Front Desk. Provide excellent guest services to all guests making their enquirers at the Front Office counters. Escort VIP guests to their rooms and show them the amenities within the rooms. Ensure that the availability of rooms are closely monitored to make the needs of the operations. Assists all guests in their check in and check out registration and make them feel comfortable at all times. Provide customer service guidance and training to all newly joined Front Desk Officer during their initial working period. Provide concierge services to the guests during their stay with the Hotel.