| Company Name | Pertapis Education & Welfare Centre |
|---|---|
| Company UEN | S71SS0014H |
Provide end user support including troubleshooting, escalation of issues to vendors for quick resolution, applying upgrade/patches to computer systems installation and upgrade of computer application software, regular IT reviews, etc. Monitor and respond quickly and effectively to requests received directly from users. Provide a timely support to users with desktop related issues (both hardware and software). Install, configure, administer & maintain IT equipment (desktops, laptops, printers and network peripherals). Perform basic network LAN switching troubleshooting. Provide proper escalation for unresolvable issues to Senior IT Executive. Updating of documentation of systems and manual standard operating procedures. Ensure compliance with IT security standards, policies and procedures.
Diploma or Degree in Information Technology or a related discipline Minimum 2 years of hands-on experience in Microsoft 365 administration, Intune, and device management Proven expertise in providing IT end-user support across diverse environments Familiarity with Helpdesk operations, particularly through Jira Service Management ITIL certification or equivalent practical experience in IT service management Strong track record in managing IT systems and applications, with proficiency in troubleshooting and issue resolution Solid understanding of networking fundamentals, including TCP/IP protocols and LAN/WAN configurations Excellent communication and interpersonal skills, with the ability to engage effectively across teams Highly organized with strong coordination capabilities and meticulous attention to detail Additional certifications such as Azure Administrator, ITIL v3/v4, CompTIA Network+, or Security+ considered a valuable asset
| Job Title | Executive, Information Technology Department |
|---|---|
| Salary | SGD2,700.00 - 3,200.00 |
| Employment Type | Full Time |
| Working Experience | 2 Years |