Operations Assistant

Job Detail

Document Preparation: • Understanding the purpose of each tool available and the proper usage of each • Proper management of documents to avoid tear and further damage • Familiarisation with the various requires when encountering specific document types (i.e. tear/stick/repair/ignore) • Knowing the relevant rectification actions Document Scanning: • Familiarisation of the commonly used functions in the software applications • Knowing how to do all required scanner settings • Understanding how to identify the required scan mode for various types of documents received • Basic maintenance of scanner Document Quality Check: • Familiarisation of the software functions and buttons • Know how to identify images with problems (i.e. scan line, folded, unclear) and the relevant corrective actions Document Repack: • Knowing where to collect files for repack and where to place them after • Understand the correct method of handling documents to keep them in sequence • Knowing how to handle special/uncommon document types and the relevant actions required • Familiarisation with the process to pack, check, update and verify file sequence in each box