Customer Engineer

Job Detail

• Troubleshoot, diagnose and resolve maintenance and repair issues on large volume (production print) and highly complex equipment at client’s locations within a designated territory using diagnostic tools, services aids and product manuals. • Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely and cost-effective manner. • Manage and maintain accurate inventory for tools, parts and supplies; participate in physical inventory and occasional stock checks. • Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual. • Complete technical training on all new equipment as assigned. • Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. • Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls. • Attend required company and departmental meetings. • Perform other related duties as assigned.