Guest Services Executive (Club Lounge)

Job Detail

Setting up and maintain the Club Lounge during breakfast buffet, afternoon tea and evening cocktail hours. Ensure that all foods and drinks are properly served while maintaining high standards of cleanliness and sanitation. Ensure that the Club Lounge is properly maintained at all times. Report and ownership of lounge’s fixtures, wares to ensure tiptop operating condition. Report and follow up on any malfunction equipment. Manage sufficient and timely requisition of F&B; administrative; operating equipment/fixtures to ensure the lounge is well stocked at all times. Handle guest feedback and requests. Maintain good guest relations with all guests at all times. Knowledge of the daily VIP and lobby movements and requests. Responsible for the Guest Experience.