IT Support Executive

Job Detail

- Assist IT Manager on IT project pipeline management and SDLC fulfilment; participate IT project planning by factoring priority, difficulty, availability matrix - Review IT project and change requests, maintain IT project master lists, periodic update and report project accomplishment, progress and status - Assign IT request reference, review business process flow change, perform first level IT risk and dependencies evaluation and liaise with requestor and DevOps team - Support and deal with 42Q support team for new error types, knowledge transfer to IT support team and establish SOP for common 42Q issue handling - Converting customer and internal business requirements into functional spec and assist solution related to various manufacturing and business systems - Report to business stakeholders for IT project and change management progress, contribute to IT solutioning and backup system development - Identify system gap and dependencies by perform system analysis, assist to perform SIT and coordinate UAT with business owners, assure IT deliverables for quality - Coordinate with HQ SAP/B2B/GSCM/WMS, etc. IT team for issue root cause analysis, perform analysis, conduct testing and liaise them with business team - Work with support/development team for issue root cause analysis and bug fixes