Import Customer Service

Job Detail

Act as single point of contact for Airfreight Import · Manage internal and external customers for the movement of import shipments · Follow up on urgent shipments pro-actively · Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales · Ensure that customers’ expectations are being met and mapped in SOP · Regular Business Review with Customers – MBR or QBR · Perform ad hoc tasks as assigned by Immediate Superior · Perform End to End Process which include Billing · Follow up with Customer on any Billing Disputes