Assistant Manager, Operations (Healthcare Clinical Service)

Job Detail

Manage service point operations assigned Responsible for daily operations of these service points, including front counter services, administrative/ operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems Work with other department managers to ensure a positive experience for patients along the continuum of care Ensuring facilities are patient friendly and safe Partner the department managers (Ops & Admin) in achieving customer satisfaction targets Responsible for devising innovative services to continually improve service levels and delight customers Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff. Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs. Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes. Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems. Participate in committees and other tasks as assigned. Job rotations to other operational areas after 3 years.