Senior Executive, Sales Process & Systems Analysis

Job Detail

Sales Data Integration & System Setup •Design and implement systems to retrieve live sales and order data from SAP, Microsoft Dynamics, and order management system. •Ensure seamless data flow and synchronization between various platforms for real-time visibility in entire sales process. Dashboard Development & Performance Tracking •Build and maintain interactive dashboards in Power BI, Tableau, or Microsoft Dynamics. •Develop and maintain interactive dashboards to track performance KPIs such as lead-to-order conversion, order execution status, and service delivery timelines. AI-Driven Sales Process Automation •Design AI modules for automating sales order processing that includes inquiry responses, quotations, certification submission and customer NPS (Net Prompter Score) & customer satisfaction score. •Collaborate with IT and / or subcontractors to ensure smooth implementation and scalability. Data Analysis & Process Optimization •Analyze sales data to identify trends, bottlenecks, and opportunities for improvement. •Present actionable insights to sales leadership for productivity and revenue growth. Project Management & Continuous Improvement •Gather user feedback and monitor system usage to identify areas for improvement. •Propose and implement enhancements to the systems of SAP, Microsoft Dynamic, order management system to improve operational efficiency. •Conduct training and support sessions for sales teams on new tools and processes. •Manage operational projects to ensure timely billing and customer satisfaction.