| Company Name | C&W Services (S) Pte Ltd |
|---|---|
| Company UEN | 199805375C |
As the Operation Executive, you will oversee day-to-day operations, ensure efficient service delivery, handle escalated issues and provide regular performance reports in line with Key Performance Indicators (KPIs). You will also play a pivotal role in guiding and training the team while ensuring compliance with all relevant processes. Key Responsibilities: • Manage and oversee the daily operations of the project, ensuring efficient and effective service delivery for both calls and written correspondence. • Monitor performance based on KPIs and provide project with daily and periodic call and case performance reports, including any ad-hoc reports as required. • Ensure the contact centre team complies with the necessary training and qualifications to manage project's contact centre operations and feedback. • Analyse feedback trends and report valuable insights to project to identify areas for improvement. • Foster a supportive and high-performing environment that enables team members to thrive and develop their customer service and telephony skills.
• Educational Qualifications: o A Degree in a relevant field, OR o A Diploma with at least 5 years of relevant experience in contact centre management or customer service environment. • Experience: o Minimum of 3-5 years of managerial experience in a contact centre setting, overseeing both calls and written correspondence. o Experience with managing contact centre operations or customer service operation, including team management, quality assurance, performance monitoring, and escalation procedures. o Experience in handling customer escalations and providing coaching on effective customer interactions.
| Job Title | Operation Executive (Customer Service) |
|---|---|
| Salary | SGD3,000.00 - 4,000.00 |
| Employment Type | Full Time |
| Working Experience | 3 Years |