Business Support Associate

Job Detail

Contracting Operations • End to end onboarding of new external consultants in a timely and compliant manner, including: o Contract generation o Manage background checks o Employment pass applications & renewals, where necessary o Medical insurance enrolments o Personnel file management o Delivering onboarding briefings • Manage contract extensions and variations • Operational account management • Ensure invoicing occurs in alignment with required timelines • Contribute to management of the team case-resolution mailbox • Active management and support of timesheet collection process • Ongoing engagement with contractors, clients and sales team throughout assignments with a view to delivering an exceptional customer experience • Manage smooth offboarding of external consultants, ensuring timely payment of final salary and entitlements. Contractor Care • Partner with stakeholders to resolve contractor issues related to onboarding, payroll, timesheets, work passes, leave, insurance and offboarding • Ensure contractor queries and requests are handled in a satisfactory manner and in accordance with team SLAs Business Partnering • Work collaboratively with Sales and Billings teams to drive timely and accurate invoicing • Partner with sales team to problem solve client and contractor issues as required • Act as the connector between external consultants, sales team and Service Centre • Tender submission support • Contribute to the continuous improvement of sales support processes • Preparation of weekly & monthly business reports Quality Control • Work with Commercial Team to understand compliance requirements of all new clients, and ensure all contractual obligations are fulfilled during the contractor life-cycle • Assist in Government recruitment legislative reporting as required Ad Hoc Responsibilities • Proactive involvement in ad hoc business improvement projects and workgroups • Ability to build strong relationships with relevant stakeholders • Ability to work in partnership with others to deliver desired business outcomes • Excellent written and verbal communication skills • Professional and confident in all interactions • Highly organised • High attention to detail • Ability to work in a fast-paced environment • Solution oriented • Proven strong customer service skills • Growth mindset • Previous experience supporting a contracting or recruitment business is desirable