MFC Associate

Job Detail

JOB DESCRIPTION The Associate provides administrative and operational support to the Mental Health programmes and services while ensuring smooth coordination between teams, clients, and stakeholders. This role also includes, but not limiting, to the monitoring of staff movements in the area of hiring, training and transfer within the organisation. He/She supports the senior admin executive/senior staff in generating reports for senior management, funders and the respective Cluster Teams, as required. The incumbent supports the senior staff in overseeing key performance targets, processes, and the efficient operation of the mental health programmes. The Associate also provides facilities management support, which includes office maintenance issues, managing of contracts and financial claims for the teams. JOB RESPONSIBILITIES Administrative and Operational Support 1. Manage daily administrative operations, including scheduling, correspondence, and documentation 2. Coordinate office and programme logistics, facilities management, contracts and financial claims, ensuring alignment with organizational goals and policies 3. Maintain accurate records for clients, stakeholders, and staff, ensuring compliance with confidentiality and data protection policies Reporting and Data Management: 1. Support senior staff in generating monthly and quarterly reports for funders, the C-suite, and other key stakeholders, providing insights into programme performance and outcomes 2. Support senior staff to prepare and present data summaries and analysis to inform strategic decision-making Compliance 1. Ensure all administrative processes comply with Montfort Care’s policies and industry standards 2. Assist in regular reviews or audits of documentation and administrative workflows Data Entry and Analysis: 1. Input and organize programme data into relevant systems for tracking and reporting 2. Assist with data collection and pre-processing, support Senior Programme Executive/ Assistant Manager to analysis and identify trends or insights that can inform team decisions 3. Create charts or visualizations to support presentations or reports Monitoring and Evaluation 1. Support in the development of Mental Health’s service planning document and manual including set up requirements (infrastructure, manpower, training, recruitment) and processes (outreach, screening, mental health information, service linkage & follow-up) 2. Support performance evaluation across programmes to ensure alignment with divisions and organisational goals