Assistant/ Catering Manager

Job Detail

- Exemplify professionalism through proper grooming, conduct, and effective presentation of hotel or serviced residence product and services. - Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment. - Demonstrate proficiency in the sales process, building rapport, asking open questions, following up, managing expectations, addressing conflicts, overcoming objections, closing deals, and obtaining post-feedback. - Identify and pursue new sales leads and prospects, focusing on event-related accounts such as weddings, social events, corporate meetings, and banquet events (both residential and non-residential). - Nurture and strengthen relationships with existing clients to foster loyalty. - Promptly handle leads, inquiries, and provide suitable solutions to clients. - Utilize various company systems and sales tools diligently including property management systems, customer relationship management systems, and function space booking. - Collaborate with the Operations team to ensure exceptional guest experiences. - Ensure proactive updates and accurate management of event bookings and changes through Banquet Event Orders (BEO) and attending BEO meetings. - Attend client events and provide assistance as needed. - Ensure timely responses and communication with clients. - Gather and provide publicly available market information to stay informed. - Regularly update superiors and the team on activities and market information. - Achieve monthly sales targets to meet overall cluster budget. - Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management. - Adhere to statutory regulations and internal guidelines/SOPs. - Follow up with clients whose payments are outstanding and long overdue. - Participate in adhoc or promotional client and hotel/serviced residence activities. - Assume any other assigned duties by superiors diligently and professionally.