Customer Engagement Executive

Job Detail

• Serve as a point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally. • Build positive customer relationships to support trust and long-term engagement. • Support marketing and sales teams in campaigns designed to improve customer participation and satisfaction. • Assist in tracking and managing billing processes, ensuring accuracy, timely invoicing, and follow-up on outstanding payments. • Maintain proper documentation of contracts, service agreements, and customer records. • Coordinate meeting schedules, travel arrangements, and event logistics for senior leadership. • Assist in preparing briefing notes, agendas, and follow-up documentation for executive-level meetings. • Support communication flow between executives and internal teams to ensure timely updates and task completion. • Maintain accurate records of customer interactions, billing, and engagement activities. • Support preparation of periodic reports on customer satisfaction, engagement levels, financial tracking, and operational support activities.