Service Ambassador

Job Detail

"SUMMARY: - Facilitate crowd control and service operations. - Engage in customer interaction, provide a high standard of customer service at all times. - Assist Bus Captains with boarding of passengers at bus stops and bus interchanges. - Assist with management of vehicular and passenger traffic flows at bus stops, within bus interchanges and other locations as required. PRINCIPAL RESPONSIBILITIES AND AUTHORITIES: Ensure that Company policies and procedures are strictly followed. Provide a high standard of customer service at all times. Communicate with customers and offer help, advice and guidance as applicable. Respond to any customer enquiries which may include complaints, take responsibility for dealing with and resolving the complaint. Act in a friendly and professional manner to employees, customers and members of the public. Provide management of passenger flows at bus stops and within bus interchanges including crowd control where necessary. Assist Bus Captains with boarding of passengers including facilitation of rear door boarding. Provide direction to passengers and assist with resource deployment during provision of Bus Bridging. Undertake any additional reasonable duties at the request of your IS.