Head, Customer Business

Job Detail

No experience is required. Full training will be provided. Able to perform shift work, as required. High level of integrity, mature and responsible. Must be able to wear respirator and other safety equipment, as required The control, administration and allocation of duties of all staff under his/her charge Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of SAESL, delivering targets on time and maximising customer’s satisfaction Develop and grow new customer accounts Provide guidance to the team in resolving issues and investigation of customer issues Review CR induction performance to be in line with business needs Work with Commercial Team on the negotiation of contracts and agreement with customers Provide coaching, training and development to the team to achieve high performance Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area Provide feedback to the Company regarding service failures or customer concerns Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group Performs other related duties as assigned