Front Line Guest Relations (Wellness Centre)

About Company

Job Requirements

Play a key role in creating a warm, professional, and seamless experience for our clients from the moment they walk through the door Your ability to combine hospitality with operational efficiency is essential in supporting a high-end, service-driven environment. Greet and welcome clients warmly upon arrival Manage appointment bookings, confirmations, and client check-ins/check-outs Provide clear and professional guidance to clients on services, schedules, and facilities Support service flow and coordination with wellness coaches and technicians Handle phone and WhatsApp inquiries, including rescheduling and cancellations Maintain a clean, organized, and inviting front-of-house and reception area Ensure smooth service usage and credit tracking through our booking platform Support onboarding of new clients and explain health declarations or consent forms Collaborate with the team to deliver exceptional client experiences Assist with events, VIP visits, and occasional administrative tasks