IT Support Engineer

Job Detail

Fully support Ingrasys End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time Monitoring Ingrasys ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps Pull system transaction data that require fundamental of SQL queries Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP Support Production label printing issue (Zebra / Sharp) Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time Coordinate various onboarding and quitting processes IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis. Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems Follow SOP to monitor and clear real-time reporting event backlogs