IT Admin Assistant

Job Detail

Provide IT helpdesk support to internal users, including remote troubleshooting and assistance. Set up laptops and configure Active Directory (AD) profiles, manage system access for new staff onboarding. Manage user accounts – creation, modification, termination and access control. Track and manage IT assets, including inventory control, labelling, issuing of devices etc. Support IT server room and infrastructure health checks. Troubleshoot computer and label printing issues, escalating major problems to IT teams. Perform routine permission reviews and document changes for compliance and audit readiness. Maintain IT security trackers, server room access logs, and non-compliance lists. Support security-related tasks, such as assisting with vulnerability scans, monitoring risk mitigation actions, and security action tracking. Monitor server backups and network status. Monitor ticketing system for manufacturing-related issues and provide support. Execute basic SQL queries (with guidance) to extract transaction data. Assist in root cause analysis and the identification of recurring IT issues.