F&B Manager

Job Detail

What the role entails: 1. Service Excellence & Brand Consistency Ensure high-quality service standards across all outlets, maintaining consistency in guest experience. Develop and implement customer service protocols, addressing feedback to enhance satisfaction. Monitor service execution, training teams to uphold the brand’s identity and hospitality standards. Oversee menu rollouts, ensuring alignment with branding and quality expectations. 2. Operational Leadership & Efficiency Optimize workflows to enhance service speed, table turnover, and overall dining experience. Implement operational SOPs, improving efficiency in ordering, kitchen coordination, and floor management. Collaborate with the Team to refine daily service operations and troubleshoot challenges. Lead audits to ensure adherence to hygiene, safety, and compliance regulations. 3. Financial Oversight & Revenue Optimization Analyze sales performance and implement strategies to increase profitability across locations. Manage food and labour costs, ensuring effective procurement and staffing models. Oversee inventory control to minimize waste and optimize cost efficiency. Work closely with the finance team to align business forecasts with operational strategies. 4. Team Development & Leadership Recruit, train, and mentor key personnel to uphold the highest service standards. Design career progression pathways and skill development programs for service leaders. Cultivate a strong service culture, ensuring staff engagement and motivation. Set clear KPIs to measure team performance, ensuring accountability and efficiency. 5. Expansion & Business Growth Strategy Identify opportunities for outlet expansion and new service innovations. Partner with marketing teams to roll out campaigns that drive customer engagement. Lead initiatives that enhance brand presence and competitive advantage in the industry.